Windows 365: Service plan name update from Windows 365 Frontline to Windows 365 Flex
Starting September 3, 2026, Windows 365 Frontline service plans are renamed to Windows 365 Flex. This is a branding update only. There are no changes to functionality, licensing, user entitlements, provisioning, or billing.
- Impacted audience
- All partners with Windows 365 Frontline customers
The Windows 365 Frontline SKUs of all types are renamed to Windows 365 Flex SKUs and are available for purchase starting on September 3, 2026.
These SKUs remain available for purchases with the current “Frontline” naming convention through Sept 2, 2026.
What this change means for your business
After this change, your customers might notice that service plans previously displayed as Windows 365 Frontline show as Windows 365 Flex in Microsoft licensing and administration experiences.
This update doesn't:
- Change user access or entitlements
- Affect existing Cloud PCs
- Require reassignment of licenses
- Change service capabilities or functionality
- Modify billing or licensing rights
Windows 365 Flex users and administrators continue to receive the same Windows 365 service experience following the rename.
Next steps
- No action is required. This update reflects a service-plan naming change and doesn't introduce new features, retire existing functionality, or alter current customer entitlements.
- If your organization maintains internal documentation, reports, automation, scripts, ticketing workflows, compliance records, or operational procedures that reference the Windows 365 Frontline service-plan name, update those references to Windows 365 Flex after the rename is visible in your tenant.
- If you created custom reporting or inventory processes that display service-plan names, validate those experiences after the rollout is complete.
- To learn more about this SKU and how to message it to customers, visit the support page.