Prepare customers for a simpler, unified Microsoft Copilot app experience

Prepare customers for a simpler, unified Microsoft Copilot app experience.

Impacted audience

All partners

Starting August 18, 2026, Microsoft will introduce updates to the Microsoft Copilot web, desktop, and mobile app experiences to make it easier for users to distinguish between their work and personal accounts. The updates include clearer account indicators, a simplified app name and icon, and a transition of the web app URL from m365.cloud.microsoft to copilot.cloud.microsoft. Users are automatically redirected unless access to the new URL is blocked within their organization.

The updated Microsoft Copilot app experience is designed to help users more easily identify whether they are using a work or personal account through new visual indicators, including account labels, a green shield for Microsoft Entra work accounts, and distinct backgrounds. The app also adopts a simplified Microsoft Copilot name and icon, and the web experience moves to copilot.cloud.microsoft, with automatic redirection from m365.cloud.microsoft.

Security, compliance, and governance controls remain unchanged.

An early preview of the updated Windows and Mac desktop app experience is planned on August 18, with broad deployment beginning in mid-September. Additional guidance will be provided through Message Center communications.

Next steps

Partners should work with customers to:

• Verify that copilot.cloud.microsoft isn't blocked by existing network, proxy, firewall, or access policies
• Add *.cloud.microsoft to organizational allow lists, where appropriate
• Validate connectivity and review network readiness for the URL transition
• Review the Microsoft 365 Copilot Partner FAQ, to-reseller OFT, and related partner guidance for more information