Validate your support capabilities and prepare for the future of partner support

Access new resources on Unified for Partner.

Impacted audience

CSP distributors and direct bill partners

Unified for Partner (UfP), announced at Microsoft Ignite 2025, is Microsoft’s next-generation partner support offering. It modernizes partner support with revenue‑based pricing aligned to Cloud Solution Provider (CSP) cloud business. It includes unlimited, as-needed, 24-7 reactive support for CSP workloads, and is driven by a partner‑first model where partners lead support and Microsoft acts as a backstop —supported by unified tooling, proactive services, and performance‑based incentives.

UfP is being introduced through a deliberate phased approach, beginning with pilots with select partners, followed by gradual expansion in H1 of fiscal year 2027 ahead of planned general availability in H2 of FY 2027.

However, now is the time to lay the foundation for transforming your customer support. The Support Services designation is your starting point in this next chapter, giving customers a clear signal that you deliver proven, Microsoft‑validated support.

Attain the designation to establish your credibility, gain a competitive edge, and unlock performance‑based discounts of up to 40% on UfP, along with expert guidance and support tools.

Next steps

• Learn more about how to attain the Support Services designation.
• Review the partner data sheet to understand the scalable pricing model for UfP.
• Stay tuned for future updates on UfP availability.